HomeZendesk Sell vs Capsule CRM
Updated March 2026 · Independent Analysis

Zendesk SellvsCapsule CRM

Capsule CRM starts at $21/mo, 16% cheaper than Zendesk Sell's $25/mo. Capsule CRM is rated higher at 4.6/5 vs Zendesk Sell's 4.3/5.

Z
Zendesk Sell

Sales CRM by Zendesk designed to enhance productivity and pipeline visibility

4.3/5Founded 2007Part of Zendesk (100K+ customers) users
Try Zendesk Sell Free →
C
Capsule CRM

Smart, simple online CRM for managing contacts and sales pipeline

4.6/5Founded 200910K+ companies users
Try Capsule CRM Free →

⚡ Quick Stats

Avg Rating
🏆 Capsule CRM wins
💰
Starting Price
🏆 Capsule CRM wins
🔧
Features
🏆 Zendesk Sell wins
🎁
Free Plan
🏆 Capsule CRM wins

📊 Ratings Breakdown

Z

Zendesk Sell

4.3/5 avg
G2 Score4.2/5
Capterra Score4.3/5
Overall Avg4.25/5
C

Capsule CRM

4.6/5 avg
G2 Score4.7/5
Capterra Score4.5/5
Overall Avg4.6/5

⚡ Quick Verdict

Independent analysis based on features, pricing, and user ratings

Choose Zendesk Sell if you need:
  • Pipeline Management
  • Calling
  • Sequences
  • Lead Scoring
  • Smart Lists
Try Zendesk Sell Free →
Choose Capsule CRM if you need:
  • Sales Pipeline
  • Task Management
  • Calendar
  • Tags
  • Workflow Automation
Try Capsule CRM Free →

🔧 Feature Comparison

Zendesk Sell uniquely offers Pipeline Management, Calling, Sequences. Capsule CRM uniquely offers Sales Pipeline, Task Management, Calendar. Both share 6 features including Contact Management, Email Integration, Reporting.

Feature
Zendesk Sell
Capsule CRM
Contact Management
Email Integration
Reporting
Mobile App
API
Custom Fields
Pipeline Management
Calling
Sequences
Lead Scoring
Smart Lists
Task Automation
Zendesk Integration
Goals Tracking
Activity Feed
Sales Pipeline
Task Management
Calendar
Tags
Workflow Automation
Integrations
Import/Export
Activity History
Track Milestones
Total Features
15
15

💰 Pricing Comparison

Capsule CRM starts at $21/mo, 16% cheaper than Zendesk Sell's $25/mo.

Z

Zendesk Sell Plans

Paid plans only

TeamBest Value
$25/agent/mo
  • 2 pipelines
  • Email integration
Growth
$69/agent/mo
  • 10 pipelines
  • Sequences
Professional
$149/agent/mo
  • Lead scoring
  • Task automation
Full Zendesk Sell pricing breakdown →
C

Capsule CRM Plans

Free tier available

Free
Free
  • 250 contacts
  • 2 users
StarterBest Value
$21/user/mo
  • 30K contacts
  • 1 pipeline
Growth
$38/user/mo
  • 60K contacts
  • 5 pipelines
  • Workflow automation
Advanced
$60/user/mo
  • 120K contacts
  • 50 pipelines
  • Custom reports
Ultimate
$75/user/mo
  • 240K contacts
  • Implementation support
Full Capsule CRM pricing breakdown →
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❓ Frequently Asked Questions

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