HomeSugarCRM vs Zoho CRM
Updated March 2026 · Independent Analysis

SugarCRMvsZoho CRM

SugarCRM starts at $19/mo, 5% cheaper than Zoho CRM's $20/mo. Zoho CRM is rated higher at 4.2/5 vs SugarCRM's 3.8/5.

S
SugarCRM

AI-powered CRM platform for mid-market and enterprise businesses

3.8/5Founded 20047K+ customers users
Try SugarCRM Free →
Z
Zoho CRM

Full-featured CRM for businesses of all sizes with extensive customization

4.2/5Founded 1996250K+ businesses users
Try Zoho CRM Free →

⚡ Quick Stats

Avg Rating
🏆 Zoho CRM wins
💰
Starting Price
SugarCRM$19/mo
Zoho CRM$20/mo
🏆 SugarCRM wins
🔧
Features
🏆 SugarCRM wins
🎁
Free Plan
🏆 Zoho CRM wins

📊 Ratings Breakdown

S

SugarCRM

3.8/5 avg
G2 Score3.8/5
Capterra Score3.8/5
Overall Avg3.8/5
Z

Zoho CRM

4.2/5 avg
G2 Score4.1/5
Capterra Score4.3/5
Overall Avg4.199999999999999/5

⚡ Quick Verdict

Independent analysis based on features, pricing, and user ratings

Choose SugarCRM if you need:
  • Opportunity Management
  • Sales Forecasting
  • AI Predictions
  • Reporting
  • Campaign Management
Try SugarCRM Free →
Choose Zoho CRM if you need:
  • Lead Management
  • Deal Management
  • AI Assistant (Zia)
  • Reports & Analytics
  • Social CRM
Try Zoho CRM Free →

🔧 Feature Comparison

SugarCRM uniquely offers Opportunity Management, Sales Forecasting, AI Predictions. Zoho CRM uniquely offers Lead Management, Deal Management, AI Assistant (Zia). Both share 5 features including Contact Management, Workflow Automation, Email Integration.

Feature
SugarCRM
Zoho CRM
Contact Management
Workflow Automation
Email Integration
Mobile App
API
Opportunity Management
Sales Forecasting
AI Predictions
Reporting
Campaign Management
Case Management
Custom Fields
Role-based Access
Third-party Integrations
Data Enrichment
Lead Management
Deal Management
AI Assistant (Zia)
Reports & Analytics
Social CRM
Inventory Management
Custom Modules
Canvas Design
Telephony
Web Forms
Total Features
15
15

💰 Pricing Comparison

SugarCRM starts at $19/mo, 5% cheaper than Zoho CRM's $20/mo.

S

SugarCRM Plans

Paid plans only

EssentialsBest Value
$19/user/mo
  • Contact management
  • Pipeline
Standard
$59/user/mo
  • Forecasting
  • Quotas
Advanced
$85/user/mo
  • AI predictions
  • Geo mapping
Premier
$135/user/mo
  • Revenue intelligence
  • Advanced AI
Full SugarCRM pricing breakdown →
Z

Zoho CRM Plans

Free tier available

Free
Free
  • 3 users
  • Leads & contacts
  • Tasks
StandardBest Value
$20/user/mo
  • Scoring rules
  • Workflows
  • Multiple pipelines
Professional
$35/user/mo
  • SalesSignals
  • Blueprint
  • Inventory management
Enterprise
$50/user/mo
  • Zia AI
  • Custom modules
  • Multi-user portals
Ultimate
$65/user/mo
  • Advanced BI
  • Enhanced feature limits
Full Zoho CRM pricing breakdown →
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❓ Frequently Asked Questions

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